FAQ

We ship both locally and worldwide does not matter where you located we will ship to your country for only $2.95

• International orders take 5-10 business days to be delivered via standard free shipping. 
• Express Eco Shipping can be delivered within 5-7 business days to selected locations.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

All orders are eligble for $2.95 flat rate worldwide shipping, if you buy for $50.00 or more you’ll get FREE shipping for your order.

We support PayPal and credit card, every order is eligible to PayPal buyer protection program. 

No, your payment details are never exposed to any party. We partied with PayPal to prevent exactly that. We never have any access to your payment details at any stage during the transaction

Please email us as soon as you can at sales@gorarus.com, we will do everything to assist you with your inquiry. 

Please email us as soon as you can with the new address, if we did not send the product we will ship it to the new location

Currently we do not offer same day delivery.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged, incorrect size, color, lost or delayed shipment – we offer 100% refund. Return is not needed.

Our return window last for 30-days since the day item was received.

We accept returns for any reason. For returns, please send us a chat message or email support team at sales@gorarus.com with your email, order numbers and return details

Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid “lost packages” situations.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order – do so by going to the cart and clicking “checkout”. Follow the instructions by providing us with delivery information and select payment method the for goods – we will ship your package within 1-2 business days.

Customers can track the order using Israel post track my parcel service.

Easily, please drop us a line via Facebook messenger or email as soon as you can so we can cancel your order before fulfilling it. 

You can always drop us a line using the chat widget, you can also write us an email to: sales@gorarus.com